Will you delivery outside Northern Utah?
As a general rule, we do not deliver outside Northern Utah 20 mile radius, unless the rentals are over $1000.00.
Do you give Military Discounts?
I am a military veteran that appreciates our military men and women who have served and are serving. Given the discounted pricing this company offers, we have decided to allow all customers partake in our discounted items. Even greater discounts can be had with inflatable rentals with chairs and table rentals. over 1000.00 in rentals, free delivery specials and more.
How far in advance should I make a reservation?
The earlier you make your reservation the better your chances are of getting your first choice. We appreciate as much advanced notice as you can offer. Large events and Holiday events should be booked at least 30 days in advance. Another top tip that we can give is to use hostesses and models if you have a company event where you need to make a really good impression as they make your business look incredible.
What time do you deliver and pickup the non staffed equipment?
If we deliver, it is usually between 30 minutes to 2 hours before your event depending on the amount and size of the equipment. Prices for customer pick-ups are listed on the site under product description. All pick-ups are done by 6 pm for all day rentals. If you need to rent past 6 pm an overnight fees may apply. To prevent additional fees, most items can be picked up at our mini-store and can keep for the weekend.
How and when do I pay the down payment?
A 50% down payment for rentals over $500.00, or mobile video game truck rental or $50.00 is required, if less than a $500.00 in rentals. Down payments are non-refundable if cancelled less than 7 days from the event start date.
When is the remaining balance required?
The remaining balance is due upon arrival of the event or before vie secure merchant account link on the customer provided email. You may also pay by check, PO, or cash. If paying by check, please make check payable to “Party-On Rentals”. There is a $30.00 insufficient funds charge assessed for returned checks and immediate notification to the Columbia, SC Worthless Check Department. Note that added fees, court costs, and subpoena fees will be charged.
How much space is required for setup and proper use?
We recommend 2 feet longer than the length, width and height of the inflatable.
How safe are Party-On products?
All our equipment is clean, sanitized, and well maintained. However, it will be necessary for an adult to be in direct supervision of the inflatable at all times. By following basic safety rules, all children will be safe and have a great time.
Is there a delivery charge?
Delivery inside 20 miles radius from our facility is “usually” free if rentqal is over 1000.00 An delivery charge of 1.50 for every mile if rental is less than 1000.00 or if driviing outside our service area may apply.
Can Party-On set up the equipment indoors?
Yes. Indoor set up is just as quick and easy as the outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit is less than two feet and the height of the ceiling. A typical gymnasium, auditorium or any other larger building would typically offer more than enough room. We provide sandbags so the equipment stays secure and does not slide around.
Is there a damage/cleaning charge policy?
Parents are responsible for any damage that occurs from improper usage or damage from negligent or proper supervision, of the Inflatable Units Concession Equipment, Chairs and Tables or other rental items. It is understood that normal wear and tear damage is a different subject and NOT the responsibility of the renter. If food, drink, toys, or other items have soiled or damaged the inside of the Bounce House, then the cleaning charge of not less than $25.00 will be assessed. If SILLY STRING is allowed to be used on or in an Inflatable Unit, permanent damage will occur to the inflatable unit and the renter will be responsible for up to 150% of the replacement cost of the inflatable unit.
What is Party-On’ Liability/Injury Policy?
The Renter assumes all liability and responsibility of the inflatable unit (s), concessions, and other rented items when in possession of the Renter. PA assumes NO responsibility or liability what so ever. It is your responsibility to ensure the safety and control of your guests and family members.
In the event of an incident as a result of the staff or of Party-On’s products, PA is covered for 5 Mil aggregate in General Liability and 1 Mil per occurrence. If you are conducting an event and need to be added as additional insured on our policy, we can add you at “no charge”. just provide you info to us and we will send you a certificate ASAP.
What payment method do you accept?
Cash, Check (local), Credit Card, Pay Pal, or Debit (secured online link on email sent to customer with instructions). If picking up at the facility, you will be asked to present a copy of your SC drivers license or SC ID and Credit card (no debit card) for filing.
What if there is inclement weather on my big day?
You can reschedule or receive a full refund. Party-On Rentals reserves the right to cancel or pick up equipment due to inclement weather, to ensure the safety of children and the protection of equipment. No refund will be given if it rains during your event and children are unable to use the equipment. Party-on Rentals, LLC. reserves the right to pick up inflatable equipment rental prior or during your event, if it is raining for the safety of the children and protection of our equipment..
Do I need to provide anything or do anything special?
Party-On will provide you all the necessary equipment when you pick up at the facility or upon delivery. The blower motor will need to be located within 100 feet of a standard electrical outlet. An area that has been cleared of any debris, pet droppings, or hazardous material will keep the setup process quick and efficient. If there are no electrical outlets within 100 feet of the equipment, you will need to either provide or rent a portable generator. Please contact us for a quote on rental rates for generators and fuel.
What happens the day of my reservation? How does the process work?
We deliver and set up the unit at a prearrange time. Before and during the setup will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss.
When is payment due?
Final payment minus deposit is due upon arrival, prior to setup of the unit, or when customer picks equipment up at our facility. Staff will not leave equipment on site without payment verification.
Where can I have the bounce house set up?
A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, or asphalt is all acceptable (no placement on gravel will be allowed). We will anchor the unit with 36 inch stakes in the ground or with sandbags depending on the surface.
Do you charge tax?
No this is a service business and do not sell items, therefore we do not require sales tax. Beware of companies that charge you sales tax in SC when their license states they are a service oriented company. They find a way to charge you extra for no reason. credit card fees or service fees are acceptable, but not sales tax.
Do you accept same-day reservations?
You may call us last minute. While we cannot guarantee availability, we will do our best to accommodate.
What is your cancellation policy?
Your down-payment will not be refunded under any circumstances except as stated in the Weather Policy above. We will give you credit and use your deposit for rescheduled event not to exceed the 31st of December of that current year.
